We’re closing our lobby, but we’re still open for business.Continued reports about the spread of the coronavirus (COVID-19) can be unnerving. We want to assure our members that we are closely monitoring and following the guidance being provided by local and national health agencies. Based on recommendations from the Centers for Disease Control and Prevention, we are temporarily closing our branch lobby effective Thursday, March 19th. This closure will remain in effect until further notice. We will notify our members by email, Facebook and on our website when we reopen. However, we are still open for business. We can continue to assist our members by phone, including taking loan applications, during normal business hours. You’ll also have access to our online banking and bill payment services, as well as our mobile banking app. And our ATM network, including our branch ATM, will remain available. If there is a functional transaction that cannot be completed by phone, you can make an appointment to see us in the branch. These are difficult times, and we want to assure you that we are doing everything we can to keep our members and our staff safe while ensuring that you still have access to the products and services you rely on from us. We also want to reassure you that your funds on account with us are still insured up to $250,000 by the National Credit Union Administration (NCUA) and backed by the full faith and credit of the United States Government. Please feel free to reach out to us with questions, concerns or to make an appointment at 978-328-5100, or by email at firstname.lastname@example.org. You can also use Phone Banking by calling 978-458-8931.
Beware of Coronavirus PhishingDuring this time of uncertainty, we also want to make you aware that scammers are using this situation to take advantage of people through phishing emails. These emails will claim to be from legitimate organizations with information about the coronavirus, requesting that you click on links or attachments for details. If you click on the attachment or embedded link, you may unknowingly download malicious software onto your device. This malicious software could allow cybercriminals to take control of your computer and/or access your personal information. We encourage you to always identify the sender, avoid any emails that encourage you to “act now,” and never respond to a message directly.
If you need legitimate, up-to-date information on the latest coronavirus news, please visit these sites instead:
To keep yourself protected, the Centers for Disease Control and Prevention (CDC) is recommending individuals should:
- Frequently wash your hands with soap and water for at least 20 seconds
- Avoid touching your eyes, nose and mouth
- Stay home if you’re not feeling well
- Cover your coughs and sneezes with a tissue, then discard the tissue in a proper receptacle
- Use an alcohol-based sanitizer each your hands come in contact with something new
- Disinfect frequently touched objects and surfaces
- Avoid close contact with others who are ill
We will continue to assist our members by phone, including taking loan applications, during regular business hours. Of course, members have access to our online banking and bill payment services, as well as our mobile banking app. If there is a financial transaction that cannot be completed by phone, you can make an appointment to see us in the branch.